Don't buy the extended service. It's a rip off. They promise & don't fulfill their promise. You can & call & call & you are given the run around. You pay for the extended service so you can call them & have you repair it as they walk you through the...Read more
I have had service on my machine several times over the years. The techs that come out seem like they just hired them off the street with little to no training. I recently called in and one of the operators named tyler or taylor offered me and talked up the ifit...Read more
La maquina no considero que necesite un aseguranza, en este momento no la requiero, por lo tanto estoy cancelando este servicio, agradezco sus servicios pero en estos momentos no la necesito. Considero en estos momentos otras prioridades familiares, que me impiden...Read more
We received a letter from UTS stating that our warranty expired, my husband called and they stated they sent us a letter and called us. When I called they said the same, I asked when did they call and they said last week of October 2012. I told the rep on the phone I...Read more
I am overly pleased with my first contact with Universal Technical Services. I purchased a used treadmill that had the extended warranty attached to it. I called them to see if the warranty would be transferable. Their phone system immediately directed me to a "live"...Read more
I purchased a NordicTrak treadmill from Sears and also purchased the extended warranty from UTS. This company is absolutely awful to deal with. My treadmill is not working properly and needs service. I was on hold for 45 minutes only to get disconnected. Called...Read more
It has been my experience just now not to purchase the extended warranty from Sears when it comes to exercise equipment. We purchased a NordicTrack Audiostrider 990 on March 11, 2008. We now need warranty repair. After calling Sears, they told me that I needed to...Read more
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