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Don't buy the extended service. It's a rip off. They promise & don't fulfill their promise. You can & call & call & you are given the run around. You pay for the extended service so you can call them & have you repair it as they walk you through the...
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Anonymous
J Settle

UTS Extended Service Plan is the biggest ripoff ever. They keep you on hold, and when you get some one - after literally 3 days of trying - they mail out a "kit" that the te...

1.0
#703510
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I have had service on my machine several times over the years. The techs that come out seem like they just hired them off the street with little to no training. I recently called in and one of the operators named tyler or taylor offered me and talked up the ifit...
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Anonymous
Danny

Worst service. Waste of money. Horrible experience. What is the use of writing bad experience if they are not serious to correct their *** mistake and services for the custome...

Anonymous
Anonymous

Same experience. Terrible company!! Tried to get Sears and Nordic Track involved but both said the problem was UTS's, not theirs. Will NEVER buy a Sears or Nordic Track produc...

#475389
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La maquina no considero que necesite un aseguranza, en este momento no la requiero, por lo tanto estoy cancelando este servicio, agradezco sus servicios pero en estos momentos no la necesito. Considero en estos momentos otras prioridades familiares, que me impiden...
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#404605
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We received a letter from UTS stating that our warranty expired, my husband called and they stated they sent us a letter and called us. When I called they said the same, I asked when did they call and they said last week of October 2012. I told the rep on the phone I...
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#385763
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I am overly pleased with my first contact with Universal Technical Services. I purchased a used treadmill that had the extended warranty attached to it. I called them to see if the warranty would be transferable. Their phone system immediately directed me to a "live"...
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#358333
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I purchased a NordicTrak treadmill from Sears and also purchased the extended warranty from UTS. This company is absolutely awful to deal with. My treadmill is not working properly and needs service. I was on hold for 45 minutes only to get disconnected. Called...
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Anonymous
Jason

Same issues as above. Craig, how long should a person be patient? I\'ve been waiting over a month to get my treadmill fixed and still nothing. Can\'t even get the parts to ...

Anonymous
Anon is right: Stay away from

I also had a horrible experience with UTS and their ridiculous customer service and hold times, but more precisely with their repair contractor: True Fitness. The True Fitness...

#198203
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It has been my experience just now not to purchase the extended warranty from Sears when it comes to exercise equipment. We purchased a NordicTrack Audiostrider 990 on March 11, 2008. We now need warranty repair. After calling Sears, they told me that I needed to...
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SearsCares
SearsCares

Jon Parker, My name is Liz and I am a member of the Sears Social Media Support team. I saw your post today and wanted to reach out to you to offer our assistance. I am very s...

Anonymous
Jon Parker

I agree. I have been trying to get a Nordictrac elliptical fixed for months. Have gotten the runaround from UTS. Do not buy NordicTrac or from Sears.

#123572
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