Talk about horrible service. First time you call they spend an hour trying to have you trouble shoot the problem including taking the machine apart.

Once that doesn't work they send you to the extended warranty department. No one EVER, and I mean EVER answers the phone. 4 hours on hold, thankfully I have a speaker phone and could work while waiting. Never, ever use this company.

Talk about a complete ripoff.

They will do anything to avoid actually providing service. Do not buy extended warranty from this company.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of nordictrack x5i incline trainer. Universal Technical Services needs to read this review and look into the issue (if any) according to poster's claims.

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