Universal Technical Services
Universal Technical Services Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Universal Technical Services has 1.9 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great techs, Taking your money, Cheap.
Cons: Wait time for contacting technical services, Very frustrated, Lack of response to a repair not completed.Recent recommendations regarding this business are as follows: "don't bother with service plan.", "Avoid at all costs.", "Don't waste your money!", "First time customer", "Be patient".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Universal Technical Services has 1.9 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great techs, Taking your money, Cheap.
Cons: Wait time for contacting technical services, Very frustrated, Lack of response to a repair not completed.Recent recommendations regarding this business are as follows: "don't bother with service plan.", "Avoid at all costs.", "Don't waste your money!", "First time customer", "Be patient".
Most users ask Universal Technical Services for the delivery of goods as a solution to their issues.
Consumers are not pleased with Turnaround Time and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Universal Technical Services Reviews
"Cant get a tech out to install a new console"
First, took forever for an appointment, then they never showed up!! Cant get a hold of the company, they won't return my calls, and your representative was...
"Terrible attitude of Agents on the phone"
Called to schedule maintenance per my purchased plan. The two agents are extremely unpleasant and rude about scheduling. They can not get off the phone fast...
Rock Rapids, Iowa
Service issues
I bought a 4-year service warranty with annual checkups. Now I have to pay a $65 service charge because I don't live close enough to the service tech.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible attitude of Agents on the phone
Called to schedule maintenance per my purchased plan. The two agents are extremely unpleasant and rude about scheduling. They can not get off the phone fast enough and put me on hold for the *** of it.
- Difficult to track down for service maintenance
Preferred solution: Full refund
User's recommendation: don't bother with service plan.
Trenton, New Jersey
Cannot get in touch with them. They need to be taken out.
I paid for an extended warranty and I cannot for the life of me get in touch with them to have my NordicTrack serviced. I've been trying for weeks. They are awful and I hope they go out of business.
User's recommendation: Avoid at all costs.
Dixon, California
Cant get a tech out to install a new console
First, took forever for an appointment, then they never showed up!! Cant get a hold of the company, they won't return my calls, and your representative was absolutely unhelpful and condescending.
What good is my extended warranty if you won't fix my treadmill???
User's recommendation: Don't waste your money!!
Venice, Florida
No response regarding a
Attempting to schedule a tech to perform annual Maintenance on my treadmill...no response from customer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dubai, Dubai
My IBN number is already used by someone
My IBAN number is already used by someone please help me my IBAN number add please brother please help me
User's recommendation: First time customer
Chicago, Illinois
No Response - Scam!
I paid for an extended warranty for my treadmill. I have emailed, called, and submitted service requests to UTS.
No response!
This is a scam company. Just taking your money then not responding so they dont have to provide a service.
- Everthing
Preferred solution: Deliver product or service ordered
Saint Louis, Missouri
No contact from service
Received notice that order has been sent to service company
Have not been contacted
Did not get a phone or email contact information to inquire about scheduling service
User's recommendation: Be patient
I WAS ASKED TO COMMENT
I DO NOT WANT TO TAKE THE TRIAL OFFER OF A MAGAZINE. I PAY FOR INSURANCE AND SHOULD BE SHIPPED PARTS
- Have always been prompt
Petaluma, California
Warranty
I have not received a call back yet and left a message via their electronic form. I will call again this week to check on things.
Concord, North Carolina
Warranty
My name is Matt Fligg.I purchased a Golds Gym stationary Bike on October 2nd 2019. I bought a 4 year warranty from you expiring October 2nd 2023.
I've had to get a new panel before for my resistance.
I've had 4 hip replacements and its been my therapy for 35 years.
On March 5th I called and told them that my bike panel doesn't work, no time no resistance , no power. I've called 8 times and they keep telling me its coming. Its been over 2 months. They have been rude on the phone.
I need a complete new bike.
This is bad business and its crushed my therapy.
Manufacture- Icon Health and Fitness
Model- GGEX61715
SERIAL- dnh404421****
404 421-****
I need answers now.
I've waited 9 weeks. I can't wait any longer.
Matt Fligg
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible service
My TM broke (the frame) and UTS had me lubricate the belt and try to schedule a replacement of one of the shocks. Only after I tried to do the shock replacement myself when I found out the repair service would take another 6 weeks of more to get to me did I diagnosis the broken frame.
They have a company in Yakima WA that services for them in Washington, Oregon, Idaho and Montana. One company that services the entire Pacific Northwest and then some. I sent multiple copies of the crack in the frame, my contact information, my TM receipt (most of the time I just copied and pasted from the previous emails where I had already given them the information). After another 2 months they told me a new unwarranted TM would be sent to me.
I arranged the delivery and spoke with the shipping dispatcher about the weight of the package and was reassured that the driver would be happy to help me get it to my door. "They do it all the time" The driver of course had different instructions and while pleasant would not deliver is anywhere but the curbside in the snow and melting snow. I submitted paperwork for the refund of money on my agreement (2 months ago) and am still waiting now for that to happen. Bottom line: 1.
They don't really have much in the way of providing labor. Most of the diagnosis is self diagnosis and the service company covers a territorial mass that is ridiculous (over 40000 square miles). 2. They don't provide timely solutions.
3. They are a subsidiary of the same company that makes the TM so if the company makes a bad TM (frame breaks or cracks), their escape clause (Limit of liability) leaves you with a replacement TM made by the company that messed up the first time and no warranty. (In some ways having no more warranty with them makes me very, very happy- I can call a company minutes away in the city I live in that sells and services exercise equipment) 4.
If you still decide to purchase the coverage be prepared for several months of headaches and 5. if you have problems make sure you have the needed tools to disassemble the equipment and figure out what is causing the problem yourself and even if the original sale included assembly know that the replacement TM is all you.
- Cheap
- Very frustrated
- You do the service
Preferred solution: just get me my refund that I requested by mail 2 months ago
User's recommendation: Horrible company but there aren't many choices
Detroit, Michigan
Good review.
It will take 2-3 weeks before I receive my refund. I spoke with someone Monday.
Thank you for your concern. I have had contracts since 2011, and I give them 4 stars.
User's recommendation: 4 stars.
Detroit, Michigan
Refund
I need a refund due yo bring unable yo use my machine. I am giving them a good review.
I had 1 year left on my machine which I purchased in 2011. I spoke to someone today, and I was told it will be 2-3 weeks before I receive a refund.
User's recommendation: Yes. I will recommend UTS.
Terrible service
My husband purchased an extended warranty through UTS. We have had two problems with our machine.
The first time the situation was resolved but it took several weeks because parts had to be ordered two different times and then a service call had to be scheduled after the parts came in. The second time has been a nightmare. My husband called and UTS wanted us to diagnose the problem. A part was ordered.
Once the part was in, a service tech was scheduled to come out. Wrong part was ordered. Had to start over. Part came in December 23rd.
Technician has been scheduled twice. No show both times.
No call. No text.
This is not acceptable.
This process started several months ago and is still not fixed as of January 22, 2021.
Preferred solution: Let the company propose a solution
User's recommendation: Don’t buy a warranty through this company. The frustration is not worth it!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Illinois
Bad service Call
Tech came Saturday morning and did more damage than he did good. The walking bed was fully raised and he proceeded to lift it up in that condition.
The lift mechanism does no longer works.
If you will furnish the unit, I will install it myself. He also badly scuffed up the side of the walking belt, but I will use that until it needs to be replaced.
Preferred solution: Let the company propose a solution
User's recommendation: Maybe thet all can't be bad.
About
Universal Technical Services is a leading provider of extended warranty plans in the fitness industry. With Universal Technical Services you can be sure your fitness equipment is secured. Company’s service plans include treadmills, ellipticals, exercise bikes, strength training equipment, steppers and incline trainers. Universal Technical Services provides its warranties in all 50 states. Thousands of people have already made sure Universal Technical Services is really worth dealing with. Universal Technical Services is a great choice for all fans of active and healthy lifestyle because having the warranty you will not have to worry about repair works. Universal Technical Services warranty plan is what your fitness equipment needs!
Universal Technical Services is ranked 184 out of 1314 in Service Centers and Repairs category
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